Department Changes/Responsibilities

 Change of departments needs to be reported to SBMIT within 3 business days of the change start date. Billing responsibility for the device is to be updated accordingly by SBMIT. Mobile devices cannot be returned unless the new department does not incur associated costs.

The department responsible for a given mobile device line is required to pay for the line for a minimum of 6 months beginning from initial device issue, regardless of department changes, return, or separation from SBUH.

Lost Devices

Lost or stolen device containing SBUH data require notification to the IT Help Desk as soon as possible, not exceeding 48 hours.

Hardware Issues / Replacements

SBMIT cannot troubleshoot hardware issues for personal devices

A replacement device cannot be provisioned unless there is a defect with the current device